You can find full details of our return, refund and exchange policies here. You are always welcome to visit our store during opening hours for direct assistance with your item.
Returns
You have 14 days to return or exchange items purchased online, from the day you receive your item. Goods must be unused and in the same condition as received. Attach your invoice with the return.You are responsible for the package until we receive it.
Return Address:
Nordre Frihavnsgade 45
2100 Copenhagen
Denmark
Additional Fees
A shipping fee of DKK 65 may be charged if you refuse to receive delivery.
Sale items cannot be returned.
Exchanges
To exchange an item, you must place a new order for the desired product and return the unwanted item.
You can also return goods in our store.
we will replace items that have manufacturing defects. Contact us by email or visit the store for help.
Repayments
Once we have received and approved your return, we will refund the amount using the same payment method as the original transaction.
contact us